These services are ideal for growing businesses and enterprise looking for guidance and assistance in designing and managing their hosting environment to handle growing complexities. We’ve been providing complex business hosting solutions for over ten years and we’re passionate about results.
Intensive Application Help Desk
High volume transactional websites are extremely complex engines made up of multiple codependent parts. These parts include payment gateways, fulfillment, shipping, content delivery, email, fraud protection, and much more. When one of these parts fails the application is rendered inoperable, and the process to resolve the problem can sometimes degrade into a finger pointing exercise.
The Intensive Application Help Desk offering has been designed to meet the unique demands of complex sites. In providing this service, BrightHost acts as a single point of contact between the various organisations and teams involved and responds to any problem and coordinates the recovery efforts of the relevant third parties.
Features of the Intensive Application Help Desk include:
- Operational Manual development to identify key application functions and resolution paths
- 24x7x365 Help Desk and single point of contact
- Assignment of a BrightHost Application Manager
- Continuous availability monitoring of dependent systems
- Monthly performance and capacity reports
- End-to-end incident management
- Quarterly presentation to your stakeholders/board
Application Support
Our Application Support services can be utilised to help you build and deliver hosted applications in line with industry best practices and security guidelines.
Application Support is available 24x7x365 and includes continuous monitoring of application availability and performance. This solution is perfect for agencies with little interest in managing a web or database server but who nonetheless require a system built and maintained to the highest standards.
Available For
- Microsoft IIS Server
- Microsoft SQL Server
- Apache Web Server (Linux Only)
- MySQL Database Server (Linux Only)
Server Support
Server Support ensures that your Windows or Linux server is built and maintained to the highest standards. This solution is ideal for application developers or integrators who are interested in maintaining the application but with little desire to look after the operation of multiple servers.
This solution includes continuous monitoring of the health and availability of your system with 24x7x365 response and resolution to any detected abnormalities by our qualified engineers.
Consulting Services
Our team of highly trained and certified engineers and architects love a challenge! We regularly consult with clients and partners to identify the best technical solutions to match their unique business needs.
Whether you’re looking for assistance setting up a particular application or you need an entire managed offshore hosting platform designed and built from scratch, we have the skills, capability, and experience to get the job done on time and on budget.
